If you receive faulty goods or damaged you may also have a right to return these goods and to ask us to replace them or you will receive a credit note against your account.

You MUST notify us within 2 days of receipt of any fault by contacting

  • Items must be returned within 14 days of receipt.
  • Items must be unopened and unused.


We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please email

To help us get this fixed for you ASAP when you first contact us please include the following information;

  • Order number
  • Your name / Salon Business Name
  • Product name
  • Picture of the fault
  • Description of the fault

(The product name can be found on your order confirmation email).

If you contact us via please upload any images showing faulty or damaged goods

3. Further queries relating to any goods or products

Please contact us at anytime on

Email us:

Write to us via post: Hair Passion Limited, 2nd Floor 29 Blackwellgate, Darlington, County Durham, United Kingdom DL1 5HX