1. OUR RETURNS POLICY
If you receive faulty goods or damaged you may also have a right to return these goods and to ask us to replace them or you will receive a credit note against your account.
You MUST notify us within 2 days of receipt of any fault by contacting email@example.com
- Items must be returned within 14 days of receipt.
- Items must be unopened and unused.
2. FAULTY & DAMAGED PRODUCTS
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please email firstname.lastname@example.org
To help us get this fixed for you ASAP when you first contact us please include the following information;
- Order number
- Your name / Salon Business Name
- Product name
- Picture of the fault
- Description of the fault
(The product name can be found on your order confirmation email).
If you contact us via email@example.com please upload any images showing faulty or damaged goods
3. Further queries relating to any goods or products
Please contact us at anytime on
Email us: firstname.lastname@example.org
Write to us via post: Hair Passion Limited, 2nd Floor 29 Blackwellgate, Darlington, County Durham, United Kingdom DL1 5HX